GET THE BEST-SELLING BOOK ABOUT VETERINARIANS!

The Take-5 Breath Break

 

Is your hospital having a stressful day?

I do now and then, especially when I find something fun to chew on and mom loses her mind!

Sometimes it feels like everyone is a gas can and you’re all waiting for someone to toss a match, right? That’s a terrible way to feel and a worse way to try to care for patients.

Can you all take 5 minutes at lunch to just sit and breathe? Put the answering machine on, lock the front door and all of you get together, shut off the lights, sit quietly and take long, slow, deep breaths.

Call a “take 5 breath break” daily if you can and watch the stress fall off of you and your team like hair falls off of me.

I’m Kacey and I love veterinarians!

Continue Reading...

Encourage Away Chaos

 

Is life feeling a little bit chaotic today? Mom got me a Standard Poodle to play with – man is he tall!! And he doesn’t want to play the way I want to play and sometimes snapping happens.

Oooooh…did I hit a nerve there?

If there’s chaos in your hospital today and people are snapping at each other, try Mom’s way of handling things – encouragement. Encourage team members to be kinder to each other, to remember that everyone’s doing the best they can do in the moment, and if all else fails, stick em in a crate until they calm down. That seems to work pretty well around here.

I’m Kacey and I love veterinarians!

Continue Reading...

Creating and Supporting Great Relationships

 

Great relationships happen because people choose where to focus. People get along for a while and then they start noticing things they don’t like. Instead of focusing on what they do like, they get fixated on what they don’t like. Before you know it, feuds are happening on the team, feelings are getting hurt, and more accidents and absenteeism plague your hospital.

Here’s a way to help get your people focused on each other’s strengths – praise one person a day behind their back. Tell the receptionist how good the kennel manager is at following each pet’s protocol. Tell a technician who’s assisting you what a great job the hospital manager does at juggling the schedule. Make sure the praise is true, and that the people you tell and those you praise change daily.

By demonstrating how you focus on your team’s strengths you model great behavior for your staff. They'll get it and they'll do it, too.

I’m Sandy Weaver and just like...

Continue Reading...
Close

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.