Center for Workplace Happiness

Does it feel like stuff gets on you that you don’t want? I’m not talking about real stuff like dog hair or cat vomit or anything, I’m talking about life stuff – like when the groomer and the receptionist get into a screaming match and you feel like you have to be the referee? Sometimes I just stand in the middle of the floor and do what you need to do – shake shake shake like Mom’s trying to give me a bath. Be like me – shake it off! Before you step in to solve the problem, ask yourself whether you should solve it or whether you should let them work it out. Give them the ground rules – no yelling, no unkind words, lots of listening before speaking – and let them settle it. When people solve their own problems they own the solution and the solution sticks. Plus, when you shake it off it gets you out of the referee job and back to taking care of your patients.

I’m Kacey and I love veterinarians!