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Harnessing Your Inner Animal Control Officer to Lead Your Team

Dogs are an important part of my life. Yours too? Growing up, my family always had a small dog and she (it was always a “she”) was a member of our family. The first was Bobbie, the one who sadly taught us the importance of not allowing puppies to dash out the door unrestrained. Next was Pixie, from an “oops” litter one of Dad’s co-workers had. Then came Buffy, the Pomeranian Mom always wanted, who joined the family after I moved out to chase my dreams. Who were the pets you grew up with, and are your memories as fond and bitter-sweet as mine?

Animals in general and dogs in specific are the launching pad for today’s newsletter. This week holds the dual, related designations of Dog Bite Prevention Week and Animal Control Officer Appreciation Week. Both are celebrated annually during the second full week of April, and both aim to educate, one about the responsibilities that come with dog ownership and one about the important role animal control...

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Easing Interactions with Difficult Clients


Do you have to deal with someone who’s difficult? Maybe angry, defensive, egotistical, greedy – whatever they are, they just suck the life out of you?

Instead of dreading your interactions with them, try this – feel compassion for them.

Can you imagine going through life knowing that people don’t like you very much? And believe me, they know! Think of them as kind of broken, because in a way they are.

When you can feel for them instead of against them it helps you feel better. And maybe the interactions with them will go better, too!

I’m Sandy Weaver and just like Kacey, I love veterinarians!

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The Art of Dealing with Annoying People


Got a client coming in today that you dread seeing?

Maybe they’re difficult, or maybe they’re a close-talker, or maybe they just don’t know when it’s time to stop playing, like my Poodle brother. Give that boy some Ace, already!

Anyway, when you know you have to spend time with someone you don’t love spending time with, try this – make up a story about why they are the way they are. Make it a tale of woe, like something bad happened to them in childhood that caused them to be how they are.

Convince yourself that the story is true, because when you do, you’ll feel love and compassion for them instead of irritation or dread.

I’m Kacey and I love veterinarians!

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