When things get tense, find something to laugh about. This is especially important for people who work closely together in stressful situations, like veterinary hospitals. Having an inside joke – one that’s not at the expense of anyone – can quickly ease a tense moment.

One of the veterinary teams I worked with used the phrase “and your Aunt Mary, too!” to lighten things up. Aunt Mary was what they affectionately called one of their clients when she was out of earshot. They loved her because she was always courteous to the staff and doted on her two Shih Tzus.

Invoking Aunt Mary reminded everyone to take a breath, relax and get through the current tough moment, just like Aunt Mary would. Do you have an Aunt Mary in your life – someone you could think about and be like when life throws you a curve ball?

Want more? Click here for a free audio course, "Happiness is an Inside Job"