Great relationships – like great marriages – happen because people choose where to focus. People get along for a while and then they start noticing things they don’t like. Instead of focusing on what they do like, they get fixated on what they don’t like. Before you know it, feuds are happening on the team, feelings are getting hurt, and more accidents and absenteeism plague your hospital.
Here’s a way to help get your people focused on each other’s strengths – praise one person a day behind their back. Tell the receptionist how good the kennel manager is at following each pet’s protocol. Tell a technician who’s assisting you what a great job the hospital manager does at juggling the schedule.
Make sure the praise is true, and that the people you tell and those you praise change daily. By demonstrating how you focus on your team’s strengths you model great behavior for your staff.
I’m Sandy Weaver and just like Kacey, I love veterinarians!