It Takes Two - Don't Be One of Them

Have you ever heard the phrase “it takes two to tango?” Well, it takes two to argue, as well.

When you find yourself having to deal with an angry client, give them plenty of time to vent. Let them pour out their irritation until they have nothing else to say. When they’re quiet, maybe even take a breath before you start to reply. Then speak in a quiet, even, as-gentle-as-you-can-manage tone of voice.

Even if they’re the biggest south end of a northbound mule, respond the way YOU want to behave, not the way they want or expect you to behave.

It takes two people to argue – when you chose not to be one of them, then an argument can’t happen.

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